Refund & Cancellation Policy

1. Refund Eligibility

Refunds are processed promptly under any of the following circumstances:

• Item arrived damaged, chipped, or defective during transit.
• Incorrect product or variant delivered by mistake.
• Order cancelled within 12 hours of placement before dispatch.
• Item returned within the 7-day return window in original condition.

2. Refund Methods & Timelines

Once a returned package reaches our Pali workshop and completes basic physical inspection:

• Prepaid Orders (UPI / Cards / Net Banking): Refund is credited back to the original source account within 4 to 7 working days.
• Cash on Delivery (COD) Orders: Our customer support desk will request your UPI ID or Bank NEFT details to transfer the refund directly to your account within 3 business days.

3. Non-Refundable Items

Items customized with personalized laser/brass engraving (e.g. customized corporate hampers with custom corporate logos) cannot be refunded unless they suffer physical transit damage.